Case Study: Turtle Bay Resorts
Turtle Bay Resorts
Turtle Bay Resorts is a 5 star destination resort. It caters to wealthy clients, features amazing private beach access, golf course and amenities. Its patrons demand a high level of service from the staff.
The challenge
Various parts of the resort are periodically closed for renovation and new construction. When this happens, they need to bolster their in-house security.
They need a partner who can respond quickly with extra security. At the same time, these contracted security professionals must adhere to the exceptionally high standards of customer service that any full-time Turtle Bay employee would be expected to demonstrate.
The service
KT Protection Services has provided additional security personnel on a number of occasions. They are often asked to safeguard construction assets and areas that are in or near public areas and where patrons may have had an expectation to be able to pass through.
KT Protection Services emphasizes proactive techniques that feature de-escalation tactics.
Positive Outcomes
Security specialists with a skillset that allows them to blend into the culture of Turtle Bay resorts was essential to keeping the client and their patrons happy.
KT Protection services were able to keep clients safe, and construction sites and materials secure while contributing to the high standards of customer service which Turtle Bay Resorts clients are expecting to enjoy.
Recent blogs
Read our most recent blog articles on everything from protection stories to local highlights
Warehouse Security Best Practices: From Surveillance to Staff Training
Business is booming. Consumer demand for electronics, pharmaceuticals, and general retail products is up. But stores don’t like to carry extensive inventory as overhead. They prefer
Is a Security Patrol Service Right for You?
Being responsible for the safety and security of your property and the people around you is a big job. It’s easy to think that it’s all
What is Executive Protection? It’s Your Shield Against the World
In most situations, particularly here in Hawaii, security is more discreet. A protection plan can involve a noticeable physical presence. Often, it might be a security specialist following at a distance. Executive protection looks and functions differently based on each person’s unique circumstances.
FAQs
Are you licensed and insured?
KT Protection Services is fully licensed, bonded and insured in the State of Hawaii as a Guard Agency under Lic. GDA-966. We pride ourselves on exceeding our clients’ expectations regardless of what type of protective services we are contracted to perform. We strive to build a holistic partnership with each of our clients to better help us meet their protection needs. We are committed to providing a safe working environment.
Are you a local company?
Yes. We are located in Honolulu, and serve areas across the Hawaiian Islands.
What is your approach to intense situations?
Our employees are taught our philosophy of approaching all individuals and situations with Aloha and respect, to act with professionalism and integrity to provide our clients with excellent service they deserve and expect.
How long have you been in business?
KT Protection’s principals have been providing protection services for over 30 years. We offer experience and training from local law enforcement, military and federal agencies, namely the Honolulu Police Department, Maui Police Department, United States Air Force, FedEx Corporate Security and Federal Drug Enforcement Administration that allows our company to provide our clients with substantial and well-rounded experience in many different aspects of security and protection.
Are your guards always in uniform?
Our guards will be uniformed to service your needs. Whether it is in our KT Protection Specialists uniforms to call attention to the security, or undercover in civilian clothing, we will dress to the needs of our customers.
How much training do your guards have?
All of our guards are certified security guards, having passed the standard 8-hour training course. Guards who are employed by KT Protection Services have successfully undergone reference and background checks along with company-specific advanced training.
Need a quick response?
Get your free online quote!
If you’re ready to talk to someone and get a detailed analysis of what you need and the investment required to protect it, then schedule a time to talk with one of our owners.