Case Study: Kaiser Permanente Hospital
Kaiser Permanente Hospital
Kaiser Permanente Hospital is one of the largest healthcare providers in the Hawaiian Islands. With facilities on Kaui, Hawaii, Maui, and Ohau they have an extensive security staff on hand.
The challenge
During the Covid crisis Kaiser Permanente Hospital had to quickly set up field units across Hawaii for testing. With the immediate need for expansion, their in-house security was not large enough to handle the additional testing sites that were required across the islands.
The service
KT Protection Services was able to consistently provide security at offsite locations even with short notice. In addition to securing these sites, KT’s security professionals found themselves interacting with patients who were sick, frustrated, or even scared.
Our staff found themselves answering questions, guiding people to the right areas, and also calming fears.
Positive Outcomes
Security personnel were trained and briefed onsite on Covid-19 guidelines. They emphasized de-escalation techniques as people attending covid sites can display a range of emotions. When interaction occurs, emphasizing de-escalation helps get patients through the process efficiently and with a minimum of disruption that can affect other patients.
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FAQs
Are you licensed and insured?
KT Protection Services is fully licensed, bonded and insured in the State of Hawaii as a Guard Agency under Lic. GDA-966. We pride ourselves on exceeding our clients’ expectations regardless of what type of protective services we are contracted to perform. We strive to build a holistic partnership with each of our clients to better help us meet their protection needs. We are committed to providing a safe working environment.
Are you a local company?
Yes. We are located in Honolulu, and serve areas across the Hawaiian Islands.
What is your approach to intense situations?
Our employees are taught our philosophy of approaching all individuals and situations with Aloha and respect, to act with professionalism and integrity to provide our clients with excellent service they deserve and expect.
How long have you been in business?
KT Protection’s principals have been providing protection services for over 30 years. We offer experience and training from local law enforcement, military and federal agencies, namely the Honolulu Police Department, Maui Police Department, United States Air Force, FedEx Corporate Security and Federal Drug Enforcement Administration that allows our company to provide our clients with substantial and well-rounded experience in many different aspects of security and protection.
Are your guards always in uniform?
Our guards will be uniformed to service your needs. Whether it is in our KT Protection Specialists uniforms to call attention to the security, or undercover in civilian clothing, we will dress to the needs of our customers.
How much training do your guards have?
All of our guards are certified security guards, having passed the standard 8-hour training course. Guards who are employed by KT Protection Services have successfully undergone reference and background checks along with company-specific advanced training.
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